Cancellation Policy

Before printing starts — free, any reason. Until a print point accepts your order, open it from Orders and choose Cancel order. No reason is needed, though we ask for one so we can fix whatever went wrong. An order set for a later time can be cancelled the same way until the print point starts on it.

Once printing has started, the Cancel button stops working — your document may already be on the printer. This is enforced by the system, so an out-of-date screen is refused rather than cancelling a job under way. Message us straight away: if nothing has been printed yet we will usually cancel it for you.

A delivered print cannot be cancelled, but if it is wrong it can still be put right — that is a reprint or a refund.

You can cancel a shop order yourself until the shop accepts it. After that, message us and we will cancel it if it has not left yet. Once a rider is bringing it, there is no need to cancel: check it at your door and hand back whatever you do not want, and you are not charged for it.

An order you started paying for online and did not finish is cancelled by itself after 30 minutes.

While our office has not yet answered your request, you can withdraw it yourself, free — nothing has been paid. Once the office has confirmed it, ask us to cancel: we can do so at no charge until the machine is sent out, and everything you paid comes back.

Once a machine has been delivered, the rental is ended by returning it, not by cancelling — see Ending a rental in our Terms.

You can cancel a repair visit yourself from the booking until the technician is on the way. Nothing is charged for a cancelled visit. After that, call us. At your door, you can still say no to the estimate and pay only the visit charge.

We may cancel an order, rental or visit ourselves. The usual reasons are:

• the print point or shop is closed, out of stock or paper, or a printer has failed;
• a file will not print — it is corrupt, password-protected, or not a format we can handle;
• we cannot lawfully do it, or it is something our Terms and Conditions say we will not do;
• no technician or machine is available for the time you asked for;
• nobody can be reached at the address;
• we have reason to believe the order is fraudulent.

If we cancel something you have paid for, you get all of your money back, including any delivery and platform fees, and we will tell you why.

To cancel something you can no longer cancel yourself, or if you are not sure where it has got to: WhatsApp +91 88512 12827, or call +91 97168 56953. Have the order or booking number ready — it is at the top of its screen.

Tezzkart Services Pvt Ltd, Flat No. 9, 2nd Floor, Block D-4, Pocket-4, Sector 34, Rohini, Delhi 110042. GSTIN 07AAHCT8432D1ZC.