Cancellation Policy
Last updated 31 August 2026
Printing is quick, which is the point — but it also means an order stops being cancellable sooner than you might expect. Once paper has gone through a printer it cannot be un-printed. This page explains exactly where that line is.
Cancelling before printing starts — free, any reason
From the moment you place an order until a print point accepts it, you can cancel it yourself and pay nothing. No reason is needed, though we ask for one so we can fix whatever went wrong.
Open the order from Orders and choose Cancel order. If you had already paid online, the money comes back — see the Refund Policy.
Once printing has started
After a print point accepts your order, the Cancel button stops working — by then your document may already be on the printer. This is enforced by the system, not left to chance, so an out-of-date screen will be refused rather than cancelling a job already under way.
You can still talk to us. Message us straight away and we will see where the order has got to. If nothing has been printed yet we will usually cancel it for you. If it has, we cannot un-print it, but if there is something wrong with the job we will put it right.
After it has been delivered
A delivered order cannot be cancelled, but it can still be put right. If the print is wrong, damaged or incomplete, that is a refund or a reprint, not a cancellation — see the Refund Policy.
When we cancel an order
We may cancel an order ourselves. The usual reasons are:
- the print point is closed, out of paper, or its printer has failed;
- the file will not print — it is corrupt, password-protected, or not a format we can handle;
- we cannot lawfully print it, or it is something we have said we will not print in our Terms and Conditions;
- nobody can be reached at the address to take the delivery;
- we have reason to believe the order is fraudulent.
If we cancel an order you have paid for, you get all of your money back, including the delivery and platform fees. We will tell you why.
Orders you scheduled for later
An order set for a later time can be cancelled free at any point before the print point picks it up and starts work. The same line applies: before printing, free; after printing has started, talk to us.
Contact us
To cancel something you can no longer cancel yourself, or if you are not sure where your order has got to: WhatsApp +91 97168 56953. Have the order number ready — it is at the top of the order screen.
Tezzkart Services Pvt Ltd, Flat No. 9, 2nd Floor, Block D-4, Pocket-4, Sector 34, Rohini, Delhi 110042. GSTIN 07AAHCT8432D1ZC.