Privacy Policy

• Your mobile number, to create your account, verify it by one-time code, and give your delivery partner a way to reach you.
• Your name, so the delivery partner knows who to hand the prints to at the door.
• Your address — the society, tower and flat you pick from a list, or, for a same-day delivery, a rental or a repair visit, the address and PIN code you type.
• Your location, only if you tap “Use my current location” — one reading, used on your device to put the societies nearest you first. It is not sent to us or saved. We do not track your phone’s location.
• The files you send to be printed — documents, PDFs and photos.
• Your order history: what you ordered, when, what it cost, and whether it was paid, cancelled or refunded.
• A record of your payment, if you pay online: the amount, whether it went through, and the reference number our payment provider gives it. Not your card number — see Payments below.
• Coupons you use, and any Tezzkart credit from a refund.
• GST details, only if you choose to enter them for an invoice.
• For a rental: your company name and GSTIN if a business is billed, the type and number of an ID proof our office records when you rent, the machines you have, and what you have been billed and paid, including your security deposit.
• Other people at your company you ask us to keep informed — their names, numbers and email addresses — and the person to meet at a visit.
• For a repair: the device’s type, brand and model, and the problem you describe.
• Photos our technicians and riders take — of rented machines and repaired devices at a visit, and of a handover at your door when no code was given.
• A notification token for your device, so we can tell you when your order is printed and on its way. Turning notifications off in your phone’s settings stops this.
• A scrambled code for your phone or browser, recorded when you sign in, so that an invite reward is not paid twice to accounts used on the same device. We keep only a one-way scrambled form, never your device’s own ID, and use it for nothing else.
• Who invited you, if you joined with a friend’s invite code, so that you and they get the invite reward.
• An email address for receipts, if you give us one, or the one on your Google account. We email your order confirmations, updates, refunds and bills there.
• Whether you asked for updates on WhatsApp, when you said so, how (the box you ticked, or our office noting that you agreed), and the number to send them to. We only send WhatsApp messages if you ticked the box for them, or told our office — for example on the phone — that you agree to get them. If you later ask us to stop, we stop.

You can sign in on the phone apps with your mobile number. On this website you may also sign in with a Google account, in which case we receive the email address on that account.

• Name and mobile number.
• Live location, only while a print or shop order is out for delivery, so the customer can watch it arrive. It stops the moment the delivery is marked complete. Rental and repair visits are not tracked.
• One location reading when a vehicle reading or an expense is recorded, to show where it was recorded.
• Deliveries and visits completed, cash collected, expenses and earnings.

Uploaded files are deleted seven days after your order is delivered. Seven days is the window in which you can reorder the same document, and a reorder reuses the file already on our servers. After that the file is removed for good; the order stays in your history, but the document itself is gone.

A cancelled order’s file, and the file of an online order that was never paid for, is deleted seven days after the order was placed. A file you uploaded for an order that never went through is deleted within a few days.

Order history, rental and repair records, invoices and payment records — with the photos taken at a visit or a handover — are kept for as long as your account exists, and for as long afterwards as Indian tax law requires us to keep records of a sale.

Photos sent to us in a WhatsApp chat are deleted after 30 days.

• The print point handling your order receives the file to print it, and sees the order details it needs to — your orders only, never anyone else’s.
• Your rider or technician sees your name, mobile number and address for the order or visit they are handling, and only while it is theirs.
• Google Firebase hosts our database and sign-in, and stores the photos taken at visits and handovers. It processes this data on our behalf.
• Vercel stores the files you upload for printing, until they are deleted as described above, and runs this website. It processes them on our behalf and for no other purpose.
• Zoho (its ZeptoMail service) sends the emails about your orders, rentals and repairs. It receives your email address and what each email says: your name, the order or booking, amounts and dates, where a delivery or visit is going, and a link to your invoice. It sends them on our behalf and for no other purpose.
• Meta (WhatsApp) delivers our WhatsApp updates, and only if you ticked the box for them or told our office you agree. It receives your mobile number and what each message says — a shorter version of the same email.
• WhatsApp chats with us are answered by an automated assistant and read by our staff. WhatsApp is provided by Meta. If AI answers are switched on, the chat text is also processed by Anthropic.
• Razorpay, if you pay online. They receive your payment details directly and tell us only whether the payment succeeded. We send them the amount, your name and mobile number to fill in the payment window, and a reference to your order or account — nothing about what you printed, bought, rented or had repaired. If you are billed with GST, Razorpay also holds the UPI QR code made for your account, in your name.
• Nobody else. We do not sell your personal information, and we do not share it with advertisers.

You can pay cash to our rider or technician, or at our office, or pay online. Which of these you are offered depends on the service and on how you are billed.

Online payments are handled by Razorpay, a payment provider licensed by the Reserve Bank of India. Your card number, UPI PIN, net banking password and bank details are entered on Razorpay’s own secure window and go straight to them. They never reach Tezzkart, and we never see or store them. What we keep is what we need to match a payment to your order: the amount, whether it succeeded, when it happened, the method used (card, UPI or net banking) and Razorpay’s reference number for it. Razorpay handles your payment details under its own privacy policy.

The invoices and statements we send you carry a private link to pay them, which opens without signing in. Anyone you pass the link to can see what you owe, so keep it to yourself.

If an order is cancelled or refunded, the money goes back the way it came, or to your Tezzkart credit if you would rather keep it for the next order.

You can delete your account and its data yourself, at any time, from tezzkart.in/delete-account. The same link is in the app, under Account. Deleting removes your profile, address, uploaded files and any Tezzkart credit — a file for an order still being printed goes seven days after that order is finished, like any other. Records we are required by law to keep, such as tax invoices for completed orders, are retained for the statutory period and nothing more.

• You can browse the catalogue and see prices without an account.
• You can turn notifications off in your phone’s settings.
• You can turn WhatsApp updates on or off, and change the email for receipts, on your account page, or ask our office to stop them at any time.
• You can delete your account yourself, using the link above.

Tezzkart is not aimed at children, and we do not knowingly collect data from anyone under 13.

If we change this policy in a way that matters, we will update the date at the top and, where the law requires it, tell you in the app.

Questions about this policy, your data, or a deletion request: WhatsApp +91 88512 12827, or call +91 97168 56953.

Tezzkart Services Pvt Ltd, Flat No. 9, 2nd Floor, Block D-4, Pocket-4, Sector 34, Rohini, Delhi 110042. GSTIN 07AAHCT8432D1ZC.