Refund Policy

We refund in full when:

• the order never arrived;
• what arrived is not what you ordered — wrong file, wrong paper, wrong number of copies, wrong finishing;
• the print is unusable — badly smudged, streaked, cut off, pages missing or out of order;
• it arrived damaged or wet;
• we cancelled the order ourselves, for any of the reasons in our Cancellation Policy;
• you paid online and cancelled before a print point accepted the order.

A full refund means everything you paid, including the delivery fee and the platform fee — not just the printing.

For most problems a reprint is faster than a refund and you still get what you needed. We will offer it, but the choice is yours: if you would rather have the money back, say so and that is what happens.

A print that came out exactly as the file and settings you chose. If the wrong file was uploaded, the wrong pages selected, or single-sided picked instead of double, the paper and ink have been used on your instructions.

We will still help — tell us what happened and we will usually reprint it at a reduced price rather than leave you with something you cannot use.

Message us on WhatsApp with your order number and, if the print is wrong, a photograph of it. A photograph settles almost every case in one message.

Please tell us within 48 hours of delivery. Later than that and we may not be able to tell what went wrong, though we will still listen.

We decide within two working days, usually the same day.

• Paid online — the refund goes back to the card, UPI app or account you paid from. We start it as soon as it is approved; the bank then takes about five to seven working days to show it. That last part is the bank's timing, not ours.
• Paid cash — no gateway is involved, so we settle it in cash on a following order or by UPI transfer to a number you give us, whichever you prefer.
• Not yet paid — an unpaid order that is cancelled needs no refund. Nothing was taken and nothing is owed.

If a payment failed but your bank still shows money gone, it is normally a hold that reverses itself within a few working days — we never received it. If it has not come back after seven working days, send us the order number and we will chase it with the payment provider.

To ask for a refund, or to check where one has got to: WhatsApp +91 97168 56953. Have the order number ready — it is at the top of the order screen.

Tezzkart Services Pvt Ltd, Flat No. 9, 2nd Floor, Block D-4, Pocket-4, Sector 34, Rohini, Delhi 110042. GSTIN 07AAHCT8432D1ZC.