Refund Policy

We refund a print order in full when:

• it never arrived;
• what arrived is not what you ordered — wrong file, wrong paper, wrong number of copies, wrong finishing;
• the print is unusable — badly smudged, streaked, cut off, pages missing or out of order;
• it arrived damaged or wet;
• we cancelled the order ourselves, for any of the reasons in our Cancellation Policy;
• you paid online and cancelled before a print point accepted the order.

A full refund means everything you paid, including the delivery fee and the platform fee. For most problems a reprint is faster, and we will offer one — but if you would rather have the money back, say so.

We do not refund a print that came out exactly as the file and settings you chose — the wrong file, the wrong pages, single-sided instead of double. We will still help, usually with a reprint at a reduced price.

• Every shop order is checked with you at your door. Anything you hand back there is not charged, or, if you paid online, is refunded straight away.
• If you hand back the whole order, everything you paid comes back, delivery fee included. If you keep some of it, the items you handed back are refunded at the price you paid, and the delivery fee stays.
• An order cancelled before it reaches you is refunded in full.
• Once you have accepted an item at the door, it cannot be returned for a refund. A fault that appears later is handled under its warranty — see our Terms.

• A request we decline, or one cancelled before the machine is sent out, is refunded in full — rent, deposit and any add-ons.
• Security deposit: settled when the machines are collected and checked at pickup, and returned at that time, less any rent still owed and any damage charges.
• Rent paid ahead: rent starts on the day a machine is delivered and stops on the day it is collected. Rent you paid for time after that comes back to you, or stays as credit if you prefer. The first month is charged in full, unless other machines of the same order stay on rent — then a machine returned early is charged for the days it was out. Leaving a longer plan early is charged as our Terms describe.

• Nothing is charged for a visit you cancel before the technician is on the way.
• If you decline the estimate at your door, you pay only the visit charge. If you go ahead, the visit charge is adjusted against the repair.
• If you paid more than the final bill, the difference comes back to you. If we call a job off, everything you paid for it comes back.
• If the same problem returns within the repair’s warranty, we put it right at no charge rather than refunding.

Message us on WhatsApp with your order or booking number and, if something is wrong, a photograph of it. A photograph settles almost every case in one message.

For a print order, please tell us within 48 hours of delivery. Later than that we may not be able to tell what went wrong, though we will still listen.

We decide within two working days, usually the same day.

• Paid online — the refund goes back to the card, UPI app or account you paid from. We start it as soon as it is approved; the bank then usually takes five to seven working days to show it. That last part is the bank's timing, not ours.
• Paid in cash — no gateway is involved, so we settle it in cash or by UPI transfer to a number you give us, whichever you prefer.
• Paid with Tezzkart Money — it goes back to your Tezzkart Money.
• Not yet paid — nothing was taken, so nothing needs refunding.

You can also choose to keep a refund as Tezzkart credit for your next order instead.

If a payment failed but your bank still shows money gone, it is normally a hold that reverses itself within a few working days — we never received it. If it has not come back after seven working days, send us the order number and we will chase it with the payment provider.

To ask for a refund, or to check where one has got to: WhatsApp +91 88512 12827, or call +91 97168 56953. Have the order or booking number ready — it is at the top of its screen.

Tezzkart Services Pvt Ltd, Flat No. 9, 2nd Floor, Block D-4, Pocket-4, Sector 34, Rohini, Delhi 110042. GSTIN 07AAHCT8432D1ZC.