Terms and Conditions

• Printing — you upload a file and we print it nearby and bring it to your door.
• Shop — new and refurbished products, opened and checked with you at your door.
• Laptop and desktop rental — by the month, delivered and looked after by us.
• Repairs — a technician visits and repairs laptops, desktops and air conditioners at your address, in Delhi NCR.

Each service is offered only where we say it is. If your address is not covered, you are told so before you order, not after.

You need an account to order. Signing in is by your mobile number and a one-time code, or with Google. Keep your phone secure: anyone who can receive your code can order on your account.

Give us an address we can actually reach, and a number that answers. Riders and technicians call the number on the order.

Prices are shown before you order. A delivery fee and a small platform fee may be added, and tax is charged where it applies. The full amount is shown before you pay — there is nothing added afterwards, except what these terms say for a rental or a repair (such as extra work you approve).

Some customers are billed in cash and some with a GST invoice, and the two can have different prices. The price that applies is the one shown to you when you order, not when you added something to the cart.

Depending on the service and how you are billed, you can pay in cash to our rider or technician or at our office, or online — UPI, card or net banking — by bank transfer, or with Tezzkart Money. Online payments are handled by Razorpay; we never see or store your card, UPI or bank details.

An online order is only acted on once payment succeeds. If a payment fails, nothing is owed.

The delivery time shown before you order is our estimate, not a guarantee — a queue, a fault, the weather or a building that will not let a rider in can all make it longer. Where each service delivers, and how fast, is in our Shipping and Delivery Policy.

Somebody needs to be reachable on the number on the order. If nobody answers and the rider cannot hand the order over, we will try to contact you before taking it back.

When you can cancel, and when and how money comes back, depends on the service. The full rules are in our Cancellation Policy and Refund Policy.

You are responsible for what you send us. By placing an order you confirm you have the right to print and copy it.

Do not send us anything that:

• infringes someone else's copyright — including books, exam papers, question banks and course material you do not own the rights to;
• is a currency note, stamp, government identity document or certificate that you are not entitled to reproduce;
• is obscene, hateful, or unlawful under Indian law.

A print point may refuse a job for any of these reasons. If it does, the order is cancelled and you are not charged.

We keep an uploaded file only as long as we need it to print and deliver your order, and then delete it. We do not read your documents beyond what is needed to print them, and we do not use them for anything else. What we collect and how long we keep it is set out in our Privacy Policy.

If a print is wrong, damaged, incomplete, or never arrived, tell us and we will reprint it or refund you. What we will not refund is a print that came out exactly as the file and settings you chose — if the wrong file was uploaded or the wrong paper picked, we will still try to help, but the paper has been used.

New products, and refurbished laptops and computers from our own rental fleet. A refurbished item is serviced by our technicians, its condition is stated on its page, and it is tested again with you at your door. Stock is held near you, so what you can buy depends on where it is going.

Every shop order is opened and checked with you at your door, before you accept it. You can hand back any item there and then — if it does not switch on, is damaged, is not as described, has parts missing, or you have simply changed your mind — and you are not charged for it.

Once you accept an item at the door, it cannot be returned. A fault that appears later is handled under the item’s warranty, below.

A new product carries its maker’s warranty, for the period shown on its page; the maker’s own terms apply to it. A refurbished item carries Tezzkart’s warranty for the period shown on its page: if it develops a fault from normal use in that time, we will repair or replace it. Warranty does not cover damage from a drop, liquid, misuse, or a repair by someone else.

You choose machines and send a request. Sending it holds those machines for you while our office looks at it; nothing is booked, and nothing is owed, until our office confirms it. We may decline a request. If we have not answered within two days, the hold is released and we will be in touch.

The shortest rental is one month. Longer plans, such as 3, 6 or 12 months, can carry a lower monthly rent, and bulk orders are quoted on request.

A machine you design yourself, or a virtual machine, is shown with an approximate price only. Our team confirms the exact price with you, and nothing is booked until you both agree.

• The first month’s rent and a refundable security deposit are paid at the start.
• Rent for each machine starts on the day it is delivered to you. It is charged in advance: each month is owed on the day it starts, and months run from the delivery day unless we have agreed calendar months with you.
• If you are billed with GST, GST is added to the rent and you get a GST invoice. If you are billed in cash, there is no GST invoice.
• A payment is used for your oldest unpaid rent first; anything over it stays on your account as credit.
• Rent paid late may carry a late fee of up to 2% a month on the overdue amount. We will remind you before charging one.
• If rent stays unpaid, we may collect the machines and recover what is owed, including from the security deposit.

The deposit is held, not rent, and no GST is charged on it. When the machines are collected, they are checked at pickup and the deposit is settled at the same time — returned to you, less any rent still owed and any damage charges. Money sent back online can take your bank a few working days to show.

• The machine remains Tezzkart’s property. Do not sell, lend, pledge or hand it over to anyone outside your home or business.
• Use it with normal care. Do not open it, change its parts, or have it repaired by anyone but us.
• Tell us before you move it to another city.
• A hardware fault — a machine that stops working through normal use — is repaired, and if the hardware cannot be repaired, the machine is swapped for another: in Delhi NCR a technician comes out, elsewhere we swap it by courier. Both are free when your booking includes hardware repair/replacement cover; without the cover, the repair or replacement is charged at its cost.
• Hardware repair/replacement cover is for the machine itself: the laptop or desktop is repaired, or replaced with another when it cannot be repaired. It never covers physical damage.
• Damage beyond normal use — a drop, liquid, a broken screen, missing parts — is charged at what it costs to repair. A machine that is lost or stolen is charged at its current value. The security deposit is used for this first, and anything beyond it is billed to you.

Copy your files off and sign out of your accounts before a machine goes back. Machines are reset before they go to anyone else, and anything left on them is erased; we cannot recover it afterwards.

Ask for a return from the rental’s page, or tell our office, and say when suits you. We collect it — a technician in Delhi NCR, a courier at our cost elsewhere. Rent stops on the day the machine is collected.

The first month is charged in full, unless other machines of the same order stay on rent — then a machine returned early is charged for the days it was out. If you leave a longer plan early, the months you used are charged at the rent for the length you actually kept it, rather than the lower rent for the full plan. Rent you paid for time after the collection comes back to you, or stays as credit if you prefer.

You book a visit for a laptop, desktop or air conditioner, in one of the Delhi NCR cities offered, for a day and time window you choose. A technician comes to your address and repairs the device there.

• A service is shown with a fixed price, a starting price, or a visit charge.
• For a starting price, the technician tells you the exact amount at your door before starting, and you can say no. If you say no, you pay only the visit charge.
• Where a visit charge applies and you go ahead with the repair, the visit charge is adjusted against it: you pay for the repair, and never less than the visit charge.
• Extra work, or a higher amount, needs your approval first. You are never billed above an amount you agreed to without being asked.
• If you are billed in cash, pay the technician (cash or UPI) or our office; there is no GST invoice. If you are billed with GST, pay online, by bank transfer or with Tezzkart Money — not in cash at the door — and your GST invoice is issued when the job is done.

A paid repair carries a warranty on the work, with its end date shown on your booking. If the same problem comes back before then, book again and mention your booking number, and it is put right at no charge. The warranty does not cover a different fault, or damage from a drop, liquid or misuse after the repair.

Back up your files before the visit. A repair can sometimes mean resetting a device or replacing its storage, and we are not responsible for data that was not backed up. If a device cannot be repaired, or cannot be repaired at a sensible cost, we will tell you, and you pay only the visit charge.

We are responsible for doing what you ordered — the print, the product, the rental or the repair — as described. If we fail at that, our responsibility is to put it right, or refund what you paid for it, as our Refund Policy sets out.

We are not responsible for losses beyond that — a missed deadline, an examination, a submission, lost files or a business consequence — nor for delays caused by something outside our control. Nothing here limits any right you have under Indian consumer law, and nothing limits our liability for death, personal injury or fraud.

Every account has its own invite code, in Tezzkart Money on the website and in the app. A friend can use it when they sign up — by opening your invite link, or by typing the code into “Have an invite code?”.

• Nobody gets anything when the friend signs up. When the friend’s first order is delivered, you and your friend each get the reward shown on the invite card, as Tezzkart Money.
• A code can only be used before the friend’s first order, once, and cannot be changed afterwards. Each new customer can use one code.
• No reward is given when the friend’s first order goes to the same flat or house as yours. Neighbours in different flats of the same society are welcome.
• No reward is given when both accounts have been used on the same phone or the same browser.
• No reward is given for using your own code, or to somebody who had already ordered from us.
• Invite rewards are offer credit: they come off future orders, cannot be paid out as cash, and may expire — the date is shown in Tezzkart Money.
• We may hold back or take back a reward gained by misuse — such as several accounts for one person or a made-up address — and we may change or end the invite offer at any time. Rewards already earned are kept.

You can delete your account at any time from the account deletion page. Deleting an account does not end a rental: anything on rent must still be returned, and anything owed still paid. We may suspend an account that is used to send unlawful material, to abuse our riders, technicians or staff, or to order fraudulently.

If we change these terms in a way that matters, we will update the date at the top. The terms that apply to an order, rental or repair are the ones published when you placed it.

These terms are governed by the laws of India, and the courts at Delhi have jurisdiction. If something has gone wrong, please talk to us first — most things are fixed quickly.

Questions about these terms, or a problem with an order, rental or repair: WhatsApp +91 88512 12827, or call +91 97168 56953.

Tezzkart Services Pvt Ltd, Flat No. 9, 2nd Floor, Block D-4, Pocket-4, Sector 34, Rohini, Delhi 110042. GSTIN 07AAHCT8432D1ZC.