Terms and Conditions

You upload a file or choose an item, pick your paper and finishing, and we print it at a Tezzkart print point near you and bring it to your door. We also print without a file — photocopies, ID and passport photographs, lamination, spiral binding, photo prints and stickers.

We serve specific buildings and neighbourhoods, not whole cities. If your address is not on our list yet, you will be told so before you can order rather than after.

You need an account to place an order. Signing in is by your mobile number and a one-time code, or with Google. Keep your phone secure: anyone who can receive your code can order on your account.

Give us an address we can actually deliver to. A rider who cannot find your flat will call the number on the account.

You are responsible for what you send us. By placing an order you confirm you have the right to print and copy it.

Do not send us anything that:

• infringes someone else's copyright — including books, exam papers, question banks and course material you do not own the rights to;
• is a currency note, stamp, government identity document or certificate that you are not entitled to reproduce;
• is obscene, hateful, or unlawful under Indian law.

A print point may refuse a job for any of these reasons. If it does, the order is cancelled and you are not charged.

We keep an uploaded file only as long as we need it to print and deliver your order, and then delete it. We do not read your documents beyond what is needed to print them, and we do not use them for anything else. What we collect and how long we keep it is set out in our Privacy Policy.

Prices are shown per page or per item before you order. A delivery fee and a small platform fee may be added, and tax is charged where it applies. The full breakdown is on the checkout screen before you pay — there is nothing added afterwards.

Prices can change. The price that applies to your order is the one shown when you place it, not when you added something to the cart.

Depending on the print point serving your address, you can pay in cash when the order arrives, or online before it is printed. Online payments are handled by Razorpay; we never see or store your card, UPI or bank details.

An online order is only sent to the print point once payment succeeds. If a payment fails, nothing is printed and nothing is owed.

We aim to deliver within about ten minutes of a print point accepting your order, and the app shows you where the order has got to. That is a target and not a guarantee — a queue, a printer fault, weather or a building that will not let a rider in can all make it longer.

Somebody needs to be reachable on the number on the order. If nobody answers and the rider cannot hand the order over, we will try to contact you before returning it.

You can cancel an order yourself until a print point accepts it. Once printing has started, paper and ink have been used and cancellation is no longer automatic. The full rules are in our Cancellation Policy and Refund Policy.

If a print is wrong, damaged, incomplete, or never arrived, tell us and we will reprint it or refund you. We would rather hear about it than not. What we will not refund is a print that came out exactly as the file and settings you chose — if the wrong file was uploaded or the wrong paper picked, we will still try to help, but the paper has been used.

We are responsible for printing what you sent, on the paper you chose, and getting it to you. If we fail at that, our responsibility is to reprint the order or refund what you paid for it.

We are not responsible for losses beyond that — a missed deadline, an examination, a submission or a business consequence — nor for delays caused by something outside our control. Nothing here limits any right you have under Indian consumer law, and nothing limits our liability for death, personal injury or fraud.

You can delete your account at any time from the account deletion page. We may suspend an account that is used to send unlawful material, to abuse our riders or print point staff, or to place orders fraudulently.

If we change these terms in a way that matters, we will update the date at the top. The terms that apply to an order are the ones published when you placed it.

These terms are governed by the laws of India, and the courts at Delhi have jurisdiction. If something has gone wrong, please talk to us first — most things are fixed with a reprint.

Questions about these terms, or a problem with an order: WhatsApp +91 97168 56953.

Tezzkart Services Pvt Ltd, Flat No. 9, 2nd Floor, Block D-4, Pocket-4, Sector 34, Rohini, Delhi 110042. GSTIN 07AAHCT8432D1ZC.